Wok Indo were first established in 2017. As a family run business, owners Illesh and Reenku Amlani built a well-loved, successful restaurant serving Pan Asian Fusion cuisine in Leicester City Centre.
Due to the popularity of the restaurant, in Mid-2021, they took the decision to expand on their success by opening at a much larger site at Leicester High cross Shopping Centre. This site would deliver a huge increase in footfall and in turn customers to the new restaurant.
When setting out the requirements for the new restaurant, Illesh and Reenku realised that they would need a proven EPOS solution the meet their needs and that of their customers.
CSY Retail Systems were chosen as the company to fulfil their requirements with our Vector Hospitality solutions.
As well as operating a full A La Care sit down dining experience, Wok Indo also offer their hugely popular “Wok Boxes” to take away customers throughout the day.
CSY Retail Systems provided a complete EPOS for Wok Indo:
- CSY state of the art touchscreen EPOS System with fingerprint reader for fast logon/operator swapping
- Integrated Table Planner solution
- Order tablets for table service
- Complete Kitchen Display Screen solution for their Chefs
- Label printing solution for their Wok Boxes. Customer choices are printed on sticky labels and stuck to the boxes ready for preparation.
- Full Integrated Card Payment solution
CSY engineers installed the new systems in August 2021 and since then Wok Indo have been growing rapidly and can manage their daily operations with ease thanks to the implementation of Vector Hospitality.
Reenku Amlani said:
“Moving to the new site at High cross was a daunting task as it meant that we had to plan for a much busier restaurant whilst providing a first-class customer experience. Thanks to CSY Retail Systems, that is now possible with all staff from our till and tablet operators to our chefs using the Kitchen Display System being able to operate at full productivity.”