Case Studies

case studies

David Neill Mica

Based in Ashbourne, David Neill Mica Home & DIY has been open since 1989 when it was established by managing director Mark Hidgcock’s father. David Neill has gone from having 3 part-time members of staff to 6 full time members, and in 2017 Mark and his brother were passed the business by their father.

Barnitts

Over the years Barnitts have expanded and since June 2013 CSY have been there to help, providing them with the EPOS system to help their retail blossom. Before they came across us they were using a standard till system.

Seacroft Mobility

Adding an EPOS system was top of the agenda for Seacroft Mobility, a chain of nine mobility stores across Lincolnshire and Nottinghamshire. “We needed a system that covered the complexities of mobility scooters as well as the retail sales we make from our branches,” says Daniel Swain, Operations Director at Seacroft Mobility.

Clifton Nurseries

London’s most historic garden centre Clifton Nurseries is using Vector EPOS from CSY Retail Systems for seamless transactions and stock management in-store and online, following the store’s acquisition by Gavin Jones Ltd.

Uncle Henry's

The Ward family opened Uncle Henry’s Farm Shop, Butchery and Café in 2006 with a determination to provide only the best produce, this rings true with their home reared pork and dedication to only source the best quality meats.

Photo-Me

In just one day, Photo-Me went live with 191 EPOS terminals from CSY Retail Systems into in-store photo centres at branches of Asda nationwide.

The Better Food Company

I approached CSY on behalf of Better Food in 2014 with a view to an entire overhaul of our stock management and EPoS systems in our two organic supermarkets. At the time, both stores were running independent systems that were outdated and impacting our ability to trade smoothly. This presented a big challenge in terms of uniting both stores together under one system and the data conversion work needed to make it happen.

Tile Giant

Tile Giant is the UK’s fastest growing tile specialist, started in 2003 to provide products that lead the way in trends and the latest materials, sourced in an ethical and sustainable way.

John Hattersley Wines

“Before switching to CSY we had a system that covered the back office,” says John Hattersley, Managing Director of Hattersley Wine.

Silica Lodge

Silica Lodge Garden Centre is a family run, plant led, independent garden centre located in Scunthorpe, North Lincolnshire. Renowned in the local area for high quality plants, over the years the centre has developed from a plant led nursery into a modern garden centre selling a wide range of garden related items, keeping plants at the heart of what we do.

Arrow Farm Shop

Arrow Farm Shop started life as do so many other family businesses as a small potato plot that has grown into a large field. From farm gate sales of home grown potatoes Arrow can now boast a newly furbished Farm Shop, Butchery and Café/Diner.

Bennetts of Irongate

Bennetts of Irongate is a historical and well established department store located in the heart of the Cathedral Quarter in Derby. Starting life in 1734 as an Ironmongers, Bennetts has since developed its range of products and services to become one of the City's most prestigious department stores.

Earlswood

Earlswood is a local family owned garden centre in Guernsey, Channel Islands. Over the years the business has expanded from specialising in plants & accessories into outdoor living, pets and lifestyle products including homewares, greetings cards, books, and clothing.

Mitchells Chemist

Mitchells Chemist is a family run business that was established in 1994 by Graham and Caroline Mitchell. They have branches in the beautiful areas of Dornoch and Golspie in the Highlands of Scotland, which are now run by their daughter, Lucy Mitchell and her fiancé Gareth Dixon. Mitchells stock a wide range of items including medicines, health & beauty, giftware, local produce, household items, handbags, mobile phones and even bread-making flour as there is no local baker in Golspie!

Canopy

Canopy is a family-run business and have been involved in the leather goods industry for over 40 years in both retailing and manufacturing. The first Canopy store opened in 1993, on Sadler Gate situated within Derby's "Cathedral Quarter".

Lincs & Notts Air Ambulance

The Lincs & Notts Air Ambulance relies totally on the communities it serves to fund an average of 1,000 potentially life-saving missions every year. With no direct Government funding every penny raised is vital to help save lives every day.

The Nunhead Gardener

The Nunhead Gardener, specialising in small gardens, balconies, indoor plants and gifts, is possibly the most charming garden centre in the UK. Situated underneath the railway arches, by Nunhead station, the forward-thinking gardeners have now installed the Vector EPOS system from CSY to bring a raft of extra benefits to customers.

The Toolshop Group

CSY has always specialised in Hardware and DIY and has a host of features to make it easier for customers including fast speed of operation at the till, real time stocktaking, streamlined stock imports from suppliers and shelf edge labelling. Whatever products are sold, CSY’s Vector EPOS manages them all from large electrical items with serial numbers, to individually sold screws.

Duncan Murray Wines

Before CSY, we were using EPOS from a different company and it was a nightmare. The other system was entirely Cloud-based and our Internet coverage isn’t great, which meant it could take ages to process a transaction. To be honest, we’d stopped using it and gone back to our manual tills because they were faster.