John Hattersley Wines

Shop for wine instore and online with CSY

Today omnichannel retailing is not just for multi-nationals, it’s for most business. Take John Hattersley Wine –  it has a strong trade business supplying wine to restaurants and hotels, as well as a wine shop in Bakewell in Derbyshire and an online business. When they approached CSY Retail, they needed an EPOS system that would link all the parts of their business together.

“Before switching to CSY we had a system that covered the back office,” says John Hattersley, Managing Director of Hattersley Wine. “We needed a system that could cope with all the different types of transactions we take. At the same time as installing the new CSY EPOS Vector system, we were switching our accounting package to Xero. Now we have an easy to use, fully integrated system. So easy, that when we had a new team member join, he was very impressed by how intuitive it is to navigate. We never needed to use the free training sessions offered by CSY, and when we do want support we simply call the help desk and they sort it pretty quickly for us.”

Before setting up the business, John was a successful restauranteur. But as his passion for wine grew stronger, he sold the restaurant and John Hattersley Wines was born in 2004. It sources wine from around the world. With so many different wines, the stock management system is vital. Hattersley Wine stock 700 plus wines from all over the world and the CSY EPOS system managers all of it.

“The system also gave us some extras that we really like,” adds John. “Especially the promotions tab that’s invaluable. We use it for seasonal promotions and trade prices and it’s upped our efficiency.

“The reporting and analytics really sets the CSY system apart from our previous system. We can create detailed reports which gives us great market intelligence. We can pass this on to our customers which in turn adds value to their businesses.”