Mitchells Chemist is a family run business that was established in 1994 by Graham and Caroline Mitchell. They have branches in the beautiful areas of Dornoch and Golspie in the Highlands of Scotland, which are now run by their daughter, Lucy Mitchell and her fiancé Gareth Dixon. Mitchells stock a wide range of items including medicines, health & beauty, giftware, local produce, household items, handbags, mobile phones and even bread-making flour as there is no local baker in Golspie!
“Mitchells had already recently invested in an EPOS system from another vendor that had turned out to be unsuitable so they were very careful when choosing it’s replacement. “We chose CSY Vector as it gave us the flexibility that we needed with the added benefit of being fully endorsed by The National Pharmacy Association. Vector’s flexibility means that it is suitable for independents or multi-branch pharmacies.”
“We are a rural Independent Pharmacy serving both a large number of regular customers and tourists. It is therefore imperative that we always have stock of medicines and medical supplies with the nearest pharmacies being over 6 miles away. We are very focused on the retail side of our business so it is important that we are able to determine the stock that we need to hold, particularly given the diversity of our product range.”
“We have a large number of account customers and Vector has revolutionised this area of our business giving us a full audit trail of customer purchases.”
“Not all of our staff are computer literate so the ease of use was very important to us. The touchscreen has been very popular with staff and we are easily able to report on the information that we need to run the business.”
“Having a regularly updated version of the C&D information really helps when we are booking in new stock with no need to key in product information. It also ensures that we are charging the correct prices.”
“We have been using Vector for several months now and we have already seen significant savings on some of the time consuming manual processes we previously employed. This has been particularly noticeable on stock ordering and receiving. The Vector intelligent ordering system is helping us ensure that we have the right levels of stock and takes into account seasonal variations which is really important to us.”
Lucy Mitchell, Mitchells Chemist.