Switching EPOS doesn’t need to be hard!

The thought of installing a new system can seem daunting. At CSY we understand these concerns and have designed our EPOS installation process to be straightforward and hassle-free.

Demonstration

The first step to a new EPOS for your store is a free on-site demonstration of our system with one of our helpful account managers. With this demo being on site at your store, this can give you a feel for CSY’s EPOS system, and an initial installation plan can be discussed.

“A representative from CSY came to see us and provided a full demonstration of their EPOS system and all its benefits for a growing business.” Arrow Farm Shop.

“We were impressed by Deanna and Ross and felt that our relationship with our previous supplier was lacking. We appreciated Vector’s longstanding reputation, showing that both customers endorsed the system and it was effective.” Charlotte Harrington from Summerhill Garden Centre.

No matter your location – whether in Scotland, the middle of London or Cornwal, a coastal village or a remote area – our account managers cover every corner of the UK weekly, ensuring no distance is too far.

 
demonstration

Installation Scheduled

After signing up with CSY, it’s time to schedule your installation. You will be introduced to our knowledgeable project manager and in-house trainer, who will ensure that you and your premises are ready for installation and help you find a suitable date for installing the system.

“We anticipated a lot of disruption as this was a complete system change throughout the centre and office, but CSY worked in the background, and I am pleased to say there was no system downtime or any technical issues. Communication pre-install was excellent, which prepared us for the arrival of the CSY team and equipment.”
Martin Davies at Raglan Garden Centre.

Data Migration

 If you are switching from another system, we handle the data migration process, ensuring that all critical data, such as inventory and customer information, is seamlessly transferred to the new EPOS system.

“The installation of the system was smooth and, as promised, with very little disruption. We were also all very impressed with how seamless the data migration process was.”
Wyatt Tait at Oxford Garden Centre.

Installation

When having our EPOS system instaled, we are with you every step of the way. Our EPOS hardware is delivered to you by one of our engineers, including the touchscreen terminals, barcode scanners, printers, etc. Our team will install the system in your chosen till area, ensuring it is correctly configured to meet your business needs and get you serving customers as soon as possible.

Once the instalation and training are complete, you are ready to go live with your new system. On go-live day with the system, our team will be on site or available remotely to ensure everything goes smoothly.

“Our CSY engineer was fantastic, and he trained the staff in the branches as he installed the system. Adding CSY’s Vector EPOS system makes us much more streamlined as an operation.”

Daniel Swain at Seacroft Mobility.

“The installation team were extremely professional and supported our teams, providing one on-one training during the visit.”

Martin Davis at Raglan Garden Centre.

Training

Once your system is instaled, you wil be provided with initial training to get you and your staff using the system quickly. But this isn’t the only training we offer you. Every month at our Nottingham office, our project manager and trainer Josh runs a 2-day free training course, teaching you and your team everything you need to know about our EPOS.

“We have attended the training session at CSY’s Nottingham office. We found the training days very useful, and we haven’t had to call CSY’s helpdesk very much since attending. It took our staff some time to adjust to switching EPOS systems, but with CSY’s training and support, they all love it.”
Emma Salo at IPS Fencing.

“The training and CSY helpdesk are always supportive, and helped our staff adjust to the new system with ease.”
Emma Blandford at Uncle Henry’s Farm Shop

Helpdesk

Post-installation, we offer 7-day-a-week support from our in-house helpdesk. To make sure your EPOS system is always
running smoothly, or if you have some EPOS questions, our helpdesk is available every day, except Christmas Day.

“We use the helpdesk regularly, but not because of issues really, more about constantly wanting to develop our system, or do something we were unsure of. They are always helpful and on hand when required.”

Rob Coutts at Weetons

“We have used the helpdesk a few times for both our EPOS and our weighing scales, and the issues are always resolved.
The CSY helpdesk is always well manned and very patient when telling you which buttons to press.”

Sharon at Hardy’s Farm Shop