McCloys Chemist has been proudly serving the Kilrea community since 1947. Over the years, they have continuously evolved, expanding their premises and investing in technology like EPOS.

“Our strapline is ‘Making it Personal since 1947’ building on the heritage of personal service that you would expect from a community pharmacy. We have developed a reputation for gift wrapping, making it easy for our customers to gift, especially men at Christmas time! You will find all the typical products that you would expect in a retail pharmacy as well as Clarins, Fine Fragrance, Cosmetics, Branded Jewellery, Home Fragrance and Household Gifts.”

Located in Northern Ireland, McCloys has been a CSY customer since June 2011. “We were recommended CSY by a friend who has a pharmacy in Scotland who had moved to CSY after having a horrendous experience with another provider, and they were very pleased with the backup support.”

“At the time we were looking at two different EPOS providers. CSY came over to demonstrate their system face-to-face. I knew I needed management information to control the growth of the retail business, due to us using a basic cash till for cash handling and stock cards for stock control. We needed better oversight of how our business was developing. What was working, and what wasn’t? Where did we make most of our sales from? Who made those sales? What were the busiest times of the week? How was one department performing against last year, or the year before? CSY were competitive against the local provider, but the local provider wasn’t dependent on EPOS systems.”

“We did wonder how the partnership would work should we have a technical issue with CSY being based in Nottingham, but this has never been a problem in 12 years.”

“We have been using the system for so long I have forgotten the steep learning curve at the beginning. However, attending the training days in Nottingham after a few months helped us to learn how to use more of the tools on the system. I would highly recommend attending!”

“So many parts of the system have been very helpful! CSY’s EPOS has helped us to manage our gift vouchers, staff sales and discount, develop a customer list, control our stock and monitor our sales. When I come in, I very often turn on sales analysis to get a flavour of what has been selling that day. Vector gives you traceability of when sales were made, who made them and to whom thanks to our loyalty scheme we introduced in 2022.”

“I have never regretted investing in an EPOS system from CSY. The system has allowed us to grow our business by making commercial decisions based on data that is easily extracted through reports. I have confidence in the CSY team through personal experience over the years.” Stephen Slaine, Pharmacist and Owner of McCloys Chemist.

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