Raglan Garden Centre

CSY Retail Systems are delighted to be working with Martin and the Raglan team again, 10 years since we first implemented Vector there.

Raglan Garden Centre is an independent family run business in Monmouthshire, which opened in 1992. We first worked with Martin in 2008, but our systems were replaced when Wyevale purchased the garden centre in 2014. When we found out Martin and his family were returning to Raglan, we could not wait to help and we are thrilled to be providing them once again with our reliable and powerful EPOS. “There was a huge sigh of relief when the team were told that Vector 7 was being installed, one even commented ‘great no more queuing at the tills and frustrated customers’,” said Chairman of Raglan Garden Centre, Martin Davies.

“Having installed this system previously at Raglan Garden Centre I knew the enormous benefits Vector offered.”

· CSY focus on ease-of-use at the point-of-sale. “The terminals are compact and fit well with the look of the centre. The system is very user friendly and our till operators quickly learned the process of using the POS terminals, using them with confidence the same day we opened.”

· In a busy garden centre, like Raglan, we know it is important for all stock information to be correct and up-to-date. “The real-time information was a key decision maker in returning to Vector, having the back office functionality and the ability to look at stock, sales etc. at any time is invaluable.”

· CSY always aim to minimise that the business impact when we are installing a new EPOS system. “We anticipated a lot of disruption as this was a complete system change throughout the centre and office, but CSY worked in the background and I am pleased to say there was no system down time or any technical issues. Communication pre-install was excellent, which prepared us for the arrival of the CSY team and equipment.” said Martin.

· With a dedicated account manager, project manager, in-house helpdesk and onsite training we were able to mobilise quickly to make sure the centre went live smoothly. “Having used the Helpdesk Live Chat option in the past week I was amazed at the speed of the response which immediately answered my question,” said Karen Hughes, Operations Director at Raglan Garden Centre. “The installation team were extremely professional and supported our teams providing one to one training during the visit.”

“Overall the system meets all our requirements and access to the CSY team is great. I would strongly recommend Vector 7 to any retailer looking for a fast and efficient EPOS system,” adds Martin Davies

Related Case Studies