Daya Pharmacy Case Study

“Daya Pharmacy have been serving the local community in Hayes, Middlesex for over 25 years.  During that time we have had two refits, in 1999 and 2009. Back in 1999 we considering moving to an EPOS system from traditional tills but we were unable to find anything suitable.”

 

“We realised that it would be advantageous to have better clarity of what was being sold in the Pharmacy, so 18 months ago we looked again at the retail systems that are available to Pharmacies. We decided to implement CSY Vector due to the flexibility of the whole package.”

 

“CSY’s support and training has been very helpful. We can contact the helpdesk whenever we need to using the Skype phone that was supplied with the system with the added bonus that the calls are free! The combination of initial on-site training to get us up and running and the off-site training has proved invaluable. We have sent a number of staff to CSY and getting them away from the distractions of The Pharmacy means that they have got the best from their training.”

 

“We can see now that we have introduced the system that the counter staff find their day-to-day tasks have been simplified. We have better visibility of the product movements and our control over pricing and stock control is greatly improved. It is now much easier for us to place orders to our suppliers.”

 

“Moving to integrated card processing over broadband has speeded up our transactions and doesn’t tie up our phone line.”

 

“We have also had good feedback from our customers who like the information on the new receipts about their purchases and also letting them know how they and get in touch with us. We also have a number of account customers, such as local Doctor’s surgeries. We can now deal with these much more efficiently.”

 

“We are just about to launch a new customer loyalty scheme with the help of Vector. We will also be using the information from this to keep customers informed of any promotions and offers.”

 

“I would recommend the CSY Vector system to anyone.”