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Tile Giant Case Study

Tile Giant, part of the Travis Perkins Group, is one of the fastest growing ceramics merchant stores, open to both the public and trade. Tile Giant provide all the materials and tools required for undertaking a project with ceramics.

"Tile Giant was founded in Staffordshire with a clear aim to provide superior service, quality and value that was absent from the ceramics trade. In a very short time Tile Giant has grown to be a market leader with eighty stores nationwide. In late 2007 Tile Giant was acquired by Travis Perkins which is providing greater potential for growth within the company.

The CSY Vector EPOS system was the company's first major investment and was purchased with the growth of the company in mind.

The helpful and knowledge team at CSY has meant that Tile Giant's growth from four to eighty stores in a five year period has been a smooth one. The equipment is very user-friendly and Tile Giant have a reliable system that can be trusted to provide up-to-date information.

The relationship between Tile Giant and CSY has developed by both parties being committed to forward thinking and working together to capitalise on opportunities. Since day one Tile Giant have taken advantage of the detailed stock and audit functions within the system. We use live, accurate data (as opposed to forecasts) to assist key buying and distribution decisions. This has helped ease cash through periods of growth and continues to do so. We also use the account customer facilities to manage our trade and staff purchases.

Tile Giant recognise that the CSY training facilities available both on and off site have proved to be an invaluable asset in making sure the staff get the best out of the system.

The up-to-date information provided by the system has transformed our methods of protecting margin within the business. We are able to track individual stock movements remotely and therefore sustain a healthy margin by doing so. The reporting facilities in the management system are easy to use and include a number of bespoke Tile Giant specific reports that CSY developed for us.

Vector allows us to control our stock efficiently, reliably and accurately. We have over three thousand stock lines and our catalogue of products is easily maintained and managed within the system. The integrated warehouse system has directly reduced the amount of labour required in this area and we have seen a dramatic cost saving from the offset.

Tile Giant are very happy with the return on their initial and ongoing investments in CSY Vector which helps us continue to maximise our profits through efficient management of costs."

Mo Iqbal, Tile Giant