In just one day, Photo-Me went live with 191 EPOS terminals from CSY Retail Systems into in-store photo centres at branches of Asda nationwide.
Photo-Me wanted an EPOS (Electronic Point of Sale) system that offered seamless communication between all 191 branches and its head office function. At the same time, given the consistently high footfall in Asda, Photo-Me needed to be confident that every branch could continue to operate even if the Internet goes down.
“This is our first major venture using EPOS and we didn’t want to compromise on our desired functionality. Many of the options we looked at were entirely reliant on an online connection, which we regarded as a risk,” says Greig Aspinall, regional manager of Photo-Me.
“CSY was the only provider who could deliver what we wanted, so we get Cloud-based back-up but it also works when offline. They were also able to meet the tight time frame required by Asda. CSY worked alongside our in-house engineers over several weeks, so that everything was configured, installed and ready for a smooth transition on the handover day.”
CSY could easily tailor its EPOS offering to meet Photo-Me’s needs because its versatile Vector software is developed in-house.
“The system delivers full integration with our HR and accounts systems to make payroll processing easier. Our staff also use the system to clock in and out and it tracks their hours worked. It also gives us effective stock management across the 191 stores, so that individual branch managers and Head Office can all keep an eye on what’s happening throughout the business.”
CSY’s support package includes extensive training for everyone using the EPOS tills. The company’s helpdesk is also open 8am-8pm, seven days a week, to give customers real-time assistance during trading hours.
“CSY’s support throughout the entire project was second-to-none and we’ve been extremely impressed with their professionalism and attention to detail throughout. We look forward to working with CSY over the coming years, knowing that we are in safe hands with a very professional EPOS provider,” says Greig.