Arrow Farm Shop
"Arrow Farm Shop started life as do so many other family businesses as a small potato plot that has grown into a large field. From farm gate sales of home grown potatoes Arrow can now boast a newly furbished Farm Shop, Butchery and Café/Diner.
As the business grew and the range of stock increased so did our staffing numbers. It became necessary to find a system to manage all the different aspects of a very niche business as Farm Shops are. I was visiting a very busy farm shop in Norfolk and I noticed that the cashiers all had their own terminals. As I was looking for a system at the time I asked the staff what they thought of their system and who provided it. They gave me the details for CSY who conveniently were based in Nottingham. I contacted them, and the rest as they say, is history.
A representative from CSY came to see us and provided a full demonstration of their EPOS system and all its benefits for a growing business. Their stock control and reporting systems were very impressive and the introduction of card processing via broadband allowed a much quicker and efficient cashiering service.
Arrow Farm Shop purchased its first CSY equipment in 1997, and throughout our association their backup and helpline services have been very supportive. This has been essential in ensuring that we run a successful business. In particular the remote access service provided by the helpdesk means that they can log in and immediately sort out any problems. As the needs of the business and our management systems grew it was a great help to be able to filter and produce our own individual reports. All the figures you need are in the system. Over the years Arrow Farm Shop has taken advantage of the wonderful training support days that CSY have on offer at their base at Nottingham.
Having just added a new Café/Diner with seating for 100 customers, the benefits of the system really came to the fore. We were able to adapt our existing system so that it was also able to fulfil the needs of our retail and our café/Diner offering full table service. From a staff point of view the system is very user-friendly and even the newest members of staff can use the system immediately.
Over the years as the business has changed and developed CSY have worked alongside Arrow Farm and have been an integral part of our on-going success - From Field to Fork!"
Dinah Blagg, Arrow Farm, Worksop